Search Frequently Asked Questions
| Q. | How long does it take to get my baskets after I place my order? |
| A. | Many of our products are made to order, so please allow 7 to 14 business days (excludes Saturdays, Sundays, and holidays) for us to handcraft your baskets. In addition to the manufacturing time, you must allow for transit time from our factory in NH to the final delivery address. Most orders are shipped via FedEx Ground and arrive within 7 business days from when the goods leave our loading dock. When ordering, please specify under “Order Notes” any special instructions if your order must deliver by a specific date. Not sure your purchase will arrive in time? Please contact us at 1-800-555-3919 and we may be able to expedite your order. |
| Q. | Do you give factory tours? |
| A. |
No. Unfortunately at this time we are unable to give tours of our factory for insurance reasons. We have produced an informative, behind-the-scenes 7-minute video that shows the basket making process in our factory. You can view the video online by clicking here. |
| Q. | Do you sell yor baskets wholesale? |
| A. |
Yes. There is a $350.00 minimum opening order. Please browse our website and select the basket SKUs and quantities of each you are interested in purchasing. Then fax, email or call us at 1-800-555-3919 with your list for availability and pricing information. (You must have a tax ID # to place a wholesale order.) |
| Q. | Where can I buy your baskets? |
| A. | Peterboro Baskets can be purchased right here on our website, by calling 1-800-555-3919, or in our Factory Outlet Store. |
| Q. | What are your Factory Outlet store hours? |
| A. | The Peterboro Basket Company Factory Outlet Store hours are Monday thru Saturday 9 am - 5 pm & Sunday 11 am - 5 pm. Closed most Holidays. |
| Q. | What are Peterboro Baskets made of? |
| A. | Our baskets are made from Appalachian White Ash. The same hardwood that baseball bats, snowshoes and axe handles are made from. The wood is harvested from Maine, Vermont and New Hampshire. We use solid brass nails to prevent any rusting and all of our hardware is brass coated. Our baskets are made to last, this is why we are able to offer our limited lifetime warranty. |
| Q. | Where are your baskets made? |
| A. | All of our baskets are made on site at our factory in Peterborough, NH. We are the oldest basket manufacturing company still crafting our baskets right here in the United States. We are proud to be a 100% made in the U.S.A. company. |
| Q. | Do you do home parties? |
| A. | We are not a home party based company. We sell direct to the end user so that you are getting the very best price. You can purchase our baskets on our website, via phone, or by visiting our Factory Outlet Store in Peterborough, NH |
| Q. | What is the best way to clean your baskets? |
| A. |
We suggest using a soft, lint-free cloth dampened in a mild solution of warm water and a gentle wood soap like “Murphy’s Oil Soap.” |